Terms of Service

1. Scope of Services

• Testing limits: Fee covers the mandatory annual inspection and diagnostic test

of a specific backflow preventer.

• Exclusions: Basic testing fees do not include parts, labor for repairs, re-testing

after a failure, or municipal filing fees unless specified.

• Certification status: Statements clarifying that the company employs certified

cross-connection control technicians.

2. Property Access & Customer Responsibilities

Because backflow assemblies are often located outdoors or in utility rooms, explicit

permission is required.

• Right of entry: The customer grants technicians permission to enter the

property's exterior grounds to access the device.

• Clearance: Assemblies must be completely visible, free of overgrowth, and

cleared of dirt, debris, or locks.

• Unresolved barriers: If entry is blocked by a locked gate, aggressive animal, or

buried device, the customer may face a trip charge.

• Absence clause: The customer agrees that testing can proceed without them

being physically present if the device is outside.

3. Water Service Disruption & Liability Waiver

Testing completely stops water flow, which presents unique risks to the property owner.

• Shutdown acknowledgment: The customer acknowledges that the main water

supply or irrigation line will be turned off temporarily during the test.

• Damage waivers: The company is explicitly not liable for downstream damages

caused by sudden water depressurization or restoration (e.g., dislodged

sediment, water heater issues, or compromised old plumbing lines).

• Commercial critical systems: Commercial customers must handle internal

bypasses for fire lines, medical facilities, or critical machinery before the

technician arrives.

4. Test Failures, Repairs, & Replacements

Many assemblies fail testing due to worn rubber parts or internal springs.

• No performance guarantee: Passing a test only certifies the device was

functioning at that exact moment; it does not guarantee future performance.

• Authorization of repairs: If an assembly fails, repairs or replacements are

treated as a separate scope of work requiring new cost approvals.• Emergency authority: Clauses indicating if the technician has pre-authorization

to perform minor repairs under a specific dollar threshold to ensure a passing

score.

5. Municipal Reporting & Data Sharing

Backflow testing is heavily regulated by local water authorities.

• Submission obligation: The company agrees to submit passing or failing test

reports to the relevant city, county, or water district database within required legal

windows.

• Data release authorization: The customer explicitly allows the business to

transmit personal information, addresses, and assembly serial numbers to local

municipal portals.

6. Billing, Cancellation, & Past Due Fees

Standard financial protections adapted for service routes.

• Routing flexibility: Booking dates are considered "preferred windows." Actual

arrival times depend on daily geographic route efficiency.

• Filing fee pass-through: Explicit statements showing whether municipal

platform submission fees (e.g., third-party trackers) are integrated or added to

the bill.

• Late fees & liens: All invoices are due upon completion of work. Capitol

Backflow, LLC retains the rights to pause future data submission to the city until

payment clears. Any payments not paid by the due date may incur late fees of  up to but not limited to 15% of total of invoice

Privacy Policy

1. Information We Collect

• Contact details: Name, billing address, site address, phone number, and email.
• Property infrastructure: Water meter numbers, backflow assembly serial numbers, make, model, size, and physical location on the property Digital data: IP addresses, cookies, and browsing behavior if they use your online booking portal.

2. How We Use Your Information

• Service delivery: Scheduling, routing technicians, and performing tests or repairs.
• Regulatory compliance: Generating official test reports required by state and local laws.
• Reminders: Sending automated text or email alerts when the next annual tracking deadline approaches.

3. Data Sharing with Municipalities & Third Parties

• Water purveyors: Explicit language stating data is sent to city water departments, county health districts, or water purveyors [I1, I2].
• Third-party tracking portals: Specific mention of third-party compliance databases mandated by cities (e.g., BSI Online, XC2, or AquaMedix)
• No sale of data: A direct guarantee that customer data is never sold to outside marketing firms.

4. Data Security & Storage

• Payment processing: Clarification that credit card details are encrypted and processed securely through PCI-compliant gateways (like Square, Stripe, or Jobber) and are not stored on your local servers.
• Field software security: Mention that digital test reports are stored securely in specialized plumbing/backflow management software.

"Sharing with Regulatory Authorities: Because backflow prevention testing is a legally mandated public safety measure, Capitol Backflow, LLC is required to share your test results, assembly serial numbers, and property address with your local water purveyor or municipal water authority. We may also upload this data to city-approved third-party tracking portals (such as BSI Online) to satisfy your annual compliance reporting. By booking our services, you authorize this data transmission."

"Communication and Tracking: We use your contact information to send invoice details, text confirmations for technician arrival, and automated annual reminders. Because backflow tests are required annually by law, we will retain your assembly history to alert you 30 to 60 days prior to your next municipal deadline."